Refund Policyhome / Refund Policy
Orange Room Digital guarantees 100% customer satisfaction with our limitless free Revision Policy which enables you to improve on your initial design brief free of charge through your account area.
In case of any identical charge due to dispensation error, failing to fulfill any of your special designing requirements or not being able to complete your design order as per the delivery policy, your complete design order amount will be refunded.
In case of any dissatisfaction from any design services provided by Orange Room Digital, you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs delivery. For any Special / Combo packages, the same refund policy will be applicable as for the single design packages.
Your refund would be processed as per the chart below:
If request for refund is made before the order delivery, you would be eligible for a Full Refund (less 10% service & processing fee).
If request for refund is made within 48 hours of the initial design delivery, you would be eligible for a 66% refund (less 10% service & processing fee).
If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible for a 33% refund (less 10% service & processing fee).
No refund request will be entertained after 120 hours of your initial design delivery.
However, since we believe in 100% customer satisfaction you are encouraged to contact us immediately in order to resolve any of your issues.
If no action is performed from customer after initial concept delivery (48 hours) or revised concept (72 hours), then 100% satisfaction will be considered.
All refund requests should be communicated to the support department. Orange Room Digital, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.